Support

Answers to common questions. If you're still stuck, contact us (support contact to be confirmed before launch).

A brand shows "Reconnect"

The brand's sign-in expired or it now asks for new permissions. Open Settings › Connected accounts, tap Reconnect next to the brand, and sign in again. Your devices, rooms and automations stay as they were.

A brand shows "Offline"

The brand's own service isn't responding. Domaris keeps retrying and your devices come back on their own. If it lasts more than a few hours, check the brand's status page.

A device says "Locked by plan"

The Free plan covers 15 devices. Smoke and CO alarms, leak sensors and sump pumps don't count and always work. Devices beyond that stay listed but can't be controlled. Upgrade in Settings › Plan, or hide a device you don't use: hidden devices don't count.

Choosing what you see

Devices are grouped by room, or by type (lights, climate, appliances and more). Each group shows your favorites; the rest are one tap away under "more". Star a device in the web app, or long-press it in the phone app, to add or remove it. Each person in your home has their own favorites.

Matter devices

Matter devices are controlled on your home network. Until the Domaris hub is available, keep the Domaris app open on a phone at home for automations and the web app to reach them.

Sharing with family and guests

Go to People and create an invite code. Guests can be limited to chosen devices and a number of days.

Deleting your data

Disconnect a brand to remove its devices. Delete your home in Settings to remove it and its saved brand connections. To delete your account entirely, open Settings › Delete account in the app or on the web. What gets deleted.

Forgot your password

On the sign-in screen, choose Forgot password? and enter your email. The link we send works once, for 30 minutes. Changing your password signs out every device.